What is your return policy?
The customer pays for all return shipping charges, and all returns are subjected to non-refundable 25% restocking fee. You can return any unopened, like-new item for any reason within 30 days from invoice date. Fibromyalgia and Fatigue Supplements will gladly give you a refund. The return must be in original, unopened condition.
Please ask for a Return Authorization Number from the Contact Us page. Be sure your name, address, and Return Authorization Number are clearly indicated on the outside of the package. Once the Return Authorization Number is issued, the return must be postmarked within 5 business days. Products returned without said authorization number will be refused and returned to sender, who is responsible for any and all incurred charges.
Once we receive your package and inspect it, you should receive credit within 2 weeks.
Discontinued items, close-outs, all bars, and refrigerated items are not eligible for return.
How much is shipping?
Orders shipping to the US-Mainland are sent standard GROUND delivery from AZ and will incur a flat shipping fee of $9.25.
Orders shipping to Alaska and Hawaii are sent TWO DAY delivery from AZ and will incur a flat shipping fee of $12.25.
FFS will ship all orders within 72 hours of receiving the order notification (although 95% go out the same day). Overnight, 2 day, and Air AM special delivery is available at an additional charge.
There are so many supplements available. Which ones do I need? Which ones will work for me?
Via phone, we can create a treatment plan tailored to your specific CFS/FM symptoms (and lab results if available). We will ask you a series of questions about your symptoms and analyze your answers to determine the likely cause of your illness - using the very same evaluation criteria that Dr. Jacob Teitelbaum uses with his patients. Upon completion, we will create a treatment protocol to specifically address your case (a list of supplements designed to address the underlying cause of your illness and recommended medications to discuss with your doctor). Phone consultations last 30-45 minutes and are conducted by a state-licensed health educator with a master's degree.
Will I receive an e-mail when my order is shipped?
Yes, we send a shipping notice with the tracking number in it once it has been shipped. Unfortunately, many of these notices from FFS end up in customers' SPAM or Junk Mail folders. If you do not receive a shipping notice e-mail within 48 hours, please check your SPAM or Junk Mail folders.
Can I subscribe/unsubscribe to your newsletter?
Yes. We send out a newsletter featuring special offers, info on effective supplements, and tips for coping with fibromyalgia and fatigue. To sign up, e-mail firstname.lastname@example.org and put "Subscribe" in the subject line. To be removed, e-mail email@example.com and put "Unsubscribe" in the subject line.
What is the SHINE Treatment Protocol for CFS/Fibromyalgia?
What is SHINE?
In his 30 years of clinical experience treating CFS/FM, and in his landmark study on Effective Treatment of CFS/FM, Dr. Teitelbaum has found that his SHINE approach is successful in the vast majority of patients. SHINE identifies the following five health guidelines when creating a treatment program for CFS/FM:
S = SLEEP: Get adequate sleep, preferably eight to nine hours a night. Sleep replenishes the body's energy and heals its muscles. Inadequate sleep will leave you exhausted and in pain.
H = HORMONES: Get tested for hormone deficiency and treated if needed. Hormone deficiencies can contribute to fibromyalgia and chronic fatigue syndrome.
I = INFECTIONS: Get treatment when symptoms of infections occur. The lack of restorative sleep in CFS/FM leads to dysfunctional immune systems. Underlying viral, bacterial, bowel, sinus and yeast infections are common and can be a contributing cause or result of CFS/FM.
N = NUTRITONAL SUPPLEMENTS: Optimal nutritional supplementation is essential. Many nutrients can be depleted as a result of CFS/FM. B-12, magnesium, Acetyl L Carnitine, and glutathione, as well as your basic A, B, C, and D vitamins need to be supplemented at a level that your average over the counter multivitamin cannot provide.
E = EXERCISE: Exercise as able. After ten weeks on the four steps above, you will be able to slowly increase your exercise-without being wiped out the next day!
The SHINE Treatment Protocol
The "SHINE Treatment Protocol" is an itemized list of all the common treatments for CFS/FM, both natural and prescription, that can be used by a patient or practitioner. A personalized treatment plan can be created from this list by identifying the underlying causes of CFS/FM, based on an analysis of a patient's particular symptoms. The result is a complete treatment protocol fully tailored to your specific symptoms.
You can download the SHINE Treatment Protocol as a PDF document to see its content, or to print the 40 page document: http://www.endfatigue.com/documents/shine_protocol_download.pdf